What's new
27 releases since August, written for the people who run a migration practice. Every entry says what your firm can now do; the page it links to says how.
Coming
Harper is in your pocket today. The next release of the mobile app carries the agent's inbox and the client's own portal in the same app, so a firm and its clients meet on one screen. Announced now; no ship date promised.
Ten notification types had a toggle and never fired - invoice paid, invoice overdue, appointment booked or cancelled, a blueprint applied, a document signed. Every one now reaches the bell, the email and push - and the Push switch genuinely turns push off.
Referral partners had to email you a name and you keyed in the rest. A partner now types a name and an email in their portal; the person lands on your hosted intake form, the client is created on submission and the partner's commission agreement is attached at the same moment.
A stale answer on a migration file is not refused at lodgement; it comes back months later as a request for information. Every section of the record now shows when a person last confirmed it, the client list can filter to records that need a check-in and the client can confirm from their portal.
Send rebooking link on a no-show or cancelled appointment emails the client their own portal link, once. The appointment page says whether the 24-hour and 1-hour reminders went out; an appointment row in the inbox opens that appointment.
Upload the signature you sign with once, in Settings, alongside drawing or typing one. Letters that promised the agent's signature now carry it; the Form 956A's agent declaration box no longer goes out blank.
Clicking a module your plan does not include used to land you on the billing page. It now renders the module's own page with three sentences on what it does and one button: buy it where it carries a price, switch it on where it is free or ask us where it is not priced yet.
Settings then Branding was two forms with two save buttons. It is now three cards in one column with a preview that follows you - the report while you edit the kit, the post while you edit the layouts - one palette aimed by a role chip and one Save that names what it will write.
Eight layouts, three canvases including 4:5 for Instagram, six background treatments and a brand kit that reaches all of them. The news feed is a Sources tab inside the studio, a hand-drafted post takes a slot on your calendar and a readability warning tells you when a colour pairing would not pass.
A quiet week is still a week. Twenty-nine evergreen explainers about Australian migration process, each citing a government page, join the news feed as material. Every Monday a planner proposes the week on your cadence; a calendar shows all of it at once.
What ImmiIQ holds when a firm connects a Facebook Page, an Instagram Business account or a LinkedIn organisation, what it never receives and the two ways to have it deleted. Disconnecting erases the credential on the spot; one email removes the rest.
Connect your firm's LinkedIn page and Social Studio prepares branded posts on the schedule you choose. A post waits for an admin to approve, edit or skip it. One that reaches its time unapproved expires unposted - it is never published late.
Every form in the family has a Preview under it on the Forms tab - the filled PDF, with no document created and no email sent. The covering email now carries the filled form beside the signing link; a send that is refused leaves a row saying why.
ImmiIQ no longer signs in to ImmiAccount or holds a password for it. The eLodge Chrome extension fills each page in your own browser while you review it; you press submit. A readiness rail on every client page says what stands between the case and a lodgement.
The sign-in link can no longer be spent by a corporate mail scanner before you click it. Signing in from a new location asks for a six-digit code instead of a link; the screen now says which of the two it sent you.
An employer could refer an employee and then never hear another thing. There is now a referrals list on the sponsor portal's Roster tab and on the firm's sponsor record - sent, joined, lapsed or withdrawn - and HR can resend or withdraw an invitation.
Sponsorship work asks an employer the same forty questions every time. The sponsor record now holds them as eight confirmable sections - identity, registration, directors, financials, contact, workforce, sponsorship and declarations - and the employer can read and confirm its own profile in its portal.
Employment, education and travel histories could only be changed by the client, in the portal. An agent on the phone can now edit them in place, through the same path the portal writes, with the same confirmation stamps. English test results are proper rows with a date, a band, points and a validity chip.
A firm can now say when X happens, do Y. The first trigger is a client being created - a referred employee submits your hosted intake form and the follow-up begins. The actions are creating a task for your team and emailing the client one of your own templates.
The client could answer a questionnaire; the firm could not send one. There is now an Intake tab on the client record, a firm-wide intake queue, acceptance section by section and a chase that runs on its own ladder and stops on day twelve. Ten years of addresses are asked for the way Form 80 asks.
Notifiable events with their 28-day clock, nomination lapse twelve months after approval and the eleven kinds of record a sponsor must keep now sit on the same compliance calendar as the levy, the benchmark and the monitoring visit, with the same tiered reminders.
Forms 956, 956A, 1022 and 1023 were mapped and tested and almost no firm knew it. The Forms tab now renders for every firm: with the module off it names the forms ImmiIQ can fill and gives an admin one way to turn it on, after acknowledging that the firm checks each form before it goes for signature.
The client portal grows an Invoices tab: their own invoices and receipts, billed, paid, outstanding and overdue per currency, plus your payment link while something is still owed. Read-only; drafts and cancelled invoices are withheld.
Dropbox had worked as a backup destination since it shipped and nothing outside the app admitted it. The pricing table, the features page, the integrations marketplace, the knowledge base and Nova now all name it beside Google Drive, OneDrive and S3.
The signing page has a decline control with an optional reason in the client's own words; the file records it and you can issue a fresh request afterwards. CPD certificates are uploaded and held, so the export you hand the regulator is evidence rather than a list of expired links.
A practice had no way to acknowledge money it had received. Record a payment against an invoice or on account and a numbered receipt is issued, branded from your firm. A part payment leaves the balance honest, an overpayment is refused with the surplus named and invoices age to overdue on your own calendar.
A tribunal review, a ministerial intervention or a judicial review is now a linked case under the refused application, with its own dates, fee and outcome. The refusal is never rewritten; the parent reads Refused - under review while the review is live; both portals say so.
A website enquiry, a bulk import and a manual add of the same person are flagged on the client list, reviewed on one page and warned about before a second file exists. Matching uses passport, email, name-plus-phone and name-plus-mailbox; a shared phone on its own is never a match.
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