Your clients see your firm. Not us.
Connect your domain and outbound client emails go from [email protected] with proper DKIM signing. Replies still route into your in-app inbox so conversations stay attached to the right case. No more “this email came from [email protected], is it real?” from your clients.
Set up in 10 minutes. Two safety checks.
Both checks have to pass before we flip your sending domain on - protects your domain's reputation from day one.
Step 1
Verify your domain
Enter your apex domain. We hand back 7 DNS records (3 DKIM keys + SPF + Mail-From MX + Mail-From SPF + DMARC) with copy buttons. Paste them at your DNS host. Most providers propagate in 10-60 min; we re-check every 5 min until verified.
Step 2
Verify your sending mailbox
Pick the address emails should come from (e.g. [email protected]). We email a 6-digit code there to confirm the mailbox is real and monitored. Until you enter the code, sending stays on the fallback so client communication never breaks.
Why this matters for migration practices
Brand trust
Clients see your firm in the From line, not ImmiIQ. Looks like the rest of your client communication. Higher open rates, fewer spam-folder accidents.
Proper DKIM signing
Every outbound email is cryptographically signed with your domain's DKIM key. Receivers (Gmail, Outlook, ProtonMail) verify the signature and trust the sender.
Replies still thread
Reply-To routes to your per-org inbound address ([email protected]). Clients hit Reply, the message lands on the right case in your inbox - same as today.
We protect your reputation. Aggressively.
Once you're sending from your domain, your firm's reputation with Gmail and Outlook is on the line. We monitor it for you and step in before it gets bad.
Real-time bounce + complaint tracking
Every delivery, bounce and complaint gets logged per-tenant. You see a live 7-day deliverability dashboard on the settings page so problems show up immediately, not next month.
Pre-send validation
Every recipient address is checked for deliverability before sending. Obvious typos, disposable inboxes and disabled mailboxes get rejected up-front - they never become bounces.
Auto-pause on trouble
Bounce rate above 2% (or complaint rate above 0.03%) sends you a warning. Above 3% bounce or 0.08% complaint, we automatically pause your domain and fall back to our default sending address until you fix the underlying list - protects your sender score before Gmail notices.
Per-recipient suppression
One bad address bouncing = that address is auto-blocked for your org. We never re-send to it. Your remaining list stays clean and your reputation stays healthy.
What changes vs sending via the default address
| Default | Your domain | |
|---|---|---|
| From address | [email protected] | [email protected] |
| DKIM signature | ImmiIQ's key | Your domain's key |
| Brand in client inbox | ImmiIQ | Your firm |
| Reply-To | Your in-app inbox | Your in-app inbox |
| Reputation tracking | Pooled with other tenants | Per-tenant + per-recipient |
Ready to send as your firm?
Available on every Pro account. Setup takes about 10 minutes once your DNS provider propagates.