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immiIQ

Email sync, Gmail and Microsoft 365

Client email, threaded both ways.

Connect the mailbox each agent already uses. Replies thread onto the client and every message you write in ImmiIQ leaves from your own address.

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Omar Haddad

Subclass 482 路 Timeline

His addresses

  • omar@example.test
  • omar.haddad@work.example.test

Timeline

  • Employment contractSent from your mailboxMon
  • Call 路 12 minOlivia Reid 路 filenote writtenFri

Mailbox synced

Omar replies from his work address; it is matched to him and lands on his timeline by itself.

The provider pushes, ImmiIQ matches. The client gets the thread, attachments and all.

Mail is matched on the client's main address, any other address they use or a [Case-N] tag in the subject. The assigned agent sees it on the client card. Mail that matches no client waits in a triage queue, so nothing is lost.

One mailbox per user. Never a shared inbox for the whole firm.

Connect in one click and the last 90 days of relevant mail come in. The access a connection grants is sealed with AES-256-GCM in the same per-firm envelope as your credential vault. Mailboxes belong to a user, never to the firm, so an agent's inbox never becomes shared.

Revoke it and it stops. Notifications, the sealed access and every send through that account.

Sends through a connected mailbox still check the firm's suppression list, so an address that bounced is not tried again.

How client data is protected

Questions firms ask.

Can I use my own Gmail for client email inside ImmiIQ?
Yes. Connect your Google Workspace mailbox in one click and every message with your clients is captured on their timeline. Replies you send from Gmail directly still land on the client record because the sync runs both ways. Disconnect at any time and the credentials are dropped the moment you do.
Can I connect Microsoft 365 so replies land in my Sent folder?
Yes. Connect Microsoft 365 under Settings then Integrations. Every reply lands in your Sent items with correct threading and inbound mail reaches the client timeline within about a minute.
Do mailbox sends count against my ImmiIQ email allowance?
No. Anything sent through your connected mailbox leaves through your own account. Only the fallback path, used when no mailbox is connected, counts against the monthly limit.
How quickly do replies show on the client timeline?
Within about a minute. Both providers notify ImmiIQ of new mail as it arrives. The Microsoft 365 subscription renews itself every three days.

See your client conversations on the timeline today.

Start a trial, connect your mailbox and the last 90 days arrive within minutes.

Start free trialBook a walkthrough

7-day free trial, no card needed