Client replies land in ImmiIQ. Your sends leave from your own mailbox.
Connect the mailbox each agent already uses. Replies from clients thread onto the case and the assigned agent automatically. Every ImmiIQ-composed message goes out through your own Gmail or Microsoft 365 account so it lands in Sent, the client sees your real address in the From and there is a native paper trail even if the firm later leaves.
Thanks. Attaching my updated CV and IELTS scorecard.
2 attachmentsGot them. Uploading to your case now and running the 189 points check.
Sent via your GmailEverything the mailbox already does. Threaded onto the client.
Two providers, one behaviour. Either connect Gmail or Microsoft 365 and every message with your clients lands on the timeline both ways.
Truly two-way
Replies from either side (ImmiIQ or the mailbox) land on the client record. Threading and quoted history come through intact.
Sent from your own address
Outbound goes through Gmail or Microsoft Graph and shows in your Sent folder. Clients see your normal address in the From line.
Alt-email chips per client
One client, many inboxes. Attach personal, work and secondary addresses and every reply still threads onto the same person.
90-day historic backfill
The moment you connect, ImmiIQ pulls the last 90 days of relevant messages so context is already there on day one.
Anatomy of a synced mailbox.
Same shape whether you plug in Google Workspace or Microsoft 365. The provider pushes, ImmiIQ matches, the message lands on the right person.
Provider push
Gmail uses Google Pub/Sub, Microsoft 365 uses Graph change notifications. Both wake ImmiIQ within seconds of a new message.
Match on client
Auto-match on the client's primary email, any alt-email chip or a [Case-N] tag in the subject. Unmatched mail lands in a triage queue.
Thread onto timeline
Attachments, quoted history and reply threading come through intact. The assigned agent sees the update instantly on the client card.
Security
OAuth tokens sealed with your organisation's key. Never with ours.
OAuth tokens are sealed with AES-256-GCM using the same per-org envelope as the credential vault. Mailboxes are scoped per user, never per org, so an agent's mailbox never becomes shared infrastructure. Revoking a connection tears down the push subscription, deletes the sealed tokens and stops all outbound routing through that account. Provider-sent messages still hit the org suppression list before send so a previously bounced address cannot be re-hit through a connected mailbox.
Frequently asked.
Can I use my own Gmail for client email inside ImmiIQ?
Yes. Connect your Google Workspace mailbox in one click and every message with your clients is captured on their timeline. Replies you send from Gmail directly still land on the client record because inbound sync is two-way. You can disconnect at any time and we drop the credentials the moment you do.
Can I connect my Microsoft 365 mailbox so replies land in my Sent folder?
Yes. Connect Microsoft 365 under Settings then Integrations. ImmiIQ requests Mail.ReadWrite and Mail.Send scopes and sends every reply through Graph so it lands in your Sent items with correct threading. Change-notification subscriptions pull inbound mail into the client timeline within about a minute.
Do provider-sent emails count against my ImmiIQ email quota?
No. Anything routed through your connected Gmail or Microsoft 365 mailbox leaves via your own account and never touches ImmiIQ's SES quota. Only the fallback path (when no mailbox is connected) counts against the monthly limit.
What if a client emails from a personal address that isn't on their record?
Add it as an alt-email chip on the client. Every reply from that address still threads onto the same person. Unmatched inbound mail lands in a triage queue so nothing gets lost.
Related integrations.
Included on every Pro plan.
- One-click OAuth connect for Gmail and Microsoft 365
- Provider push (Pub/Sub + Graph change notifications) for near-real-time inbound
- Outbound sends through the user's own Sent folder with correct threading
- 90-day historic backfill on connect
- Alt-email chips per client for personal + work + secondary addresses
- Triage queue for unmatched inbound mail
- Per-user mailbox scope (never shared infrastructure)
- Provider sends never count against the ImmiIQ SES quota
Try it in your firm's trial today.
Start a trial, connect your mailbox in one click and see the last 90 days of client conversation on the timeline within minutes.