Operations
Every queue, in one place.
Inbound mail lands here for checking and every ImmiAccount lodgement across every case sits in one register, with live counts and the trail behind each row.
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Lodgements
Lodgements across the firm
- Active now
- 2
- Needs attention
- 1
- Active
- Failed
- All
Hana Sato 路 190Olivia Reid 路 9 of 14 pagesIn progress
Arjun Mehta 路 482Priya Rao 路 3 of 16 pagesIdle
Every matched email, across every client. Mail forwarded to the firm's address lands on the right client's thread.
Operations shows the whole feed so an admin can check it in one pass: search by subject, client name or email address over 7, 30 or 90 days or all, 25 rows a page.
The trail behind every lodgement. Who started it, the page it reached and the TRN once submitted.
See which lodgements have gone quiet and cancel one that will not be finished. The failure log exports as CSV for triage.
Two views of one action. Agents work the case from the client. Admins work the queue from Operations.
Both views call the same server actions, write the same audit row with the agent's identity and pass the same role gates. Admin-only queues stay admin-only, even through the API.
Questions firms ask.
Who can see the lodgement register?
Does Operations sign in to ImmiAccount?
Which mail shows up in Operations?
Can another firm's mail ever appear?
Work the whole firm's queue from one screen.
Start the free trial and see the register and the mail feed with your own cases.
7-day free trial, no card needed