# ImmiIQ - Practice Platform for Migration Agents, Immigration Lawyers and Education Counsellors

> A migration intelligence and practice platform for Australia. Built for registered migration agents (RMAs), immigration lawyers and education counsellors who need to stay ahead of every government policy change AND run their practice without juggling ten different tools, with free tools for visa applicants and course mapping for education providers.

## Who It Is For
- **Registered migration agents (RMAs)** (https://immiiq.com/for-migration-agents) - case management from enquiry to grant, client service agreements, Department forms filled from the client record, the OMARA file-keeping record and ImmiAccount eLodgement, included in Pro.
- **Immigration lawyers** (https://immiiq.com/for-immigration-lawyers) - the same case workspace for visa, ART review, ministerial intervention and judicial review matters, the trust accounting add-on (A$29/mo, Australia) for money held on a client's behalf, in-house e-signature, the starter templates built around the Code of Conduct and the client portal. A lawyer verifies with a practising certificate in place of a MARN. There is no separate lawyer plan. Compared with a general legal practice system at https://immiiq.com/compare?for=lawyers.
- **Education counsellors** (https://immiiq.com/for-education-counsellors) - CRICOS courses and providers, course-to-occupation pathways, student enrolments with instalment and commission schedules, college statement reconciliation, sub-agent partners with their own portal, an enrolment-time check against the ban on agent commission for onshore transfers (a flagged commission is withheld unless an admin records why it is payable, audited), plus the same client CRM, portal, document checklists, appointments and invoicing. Compared with a typical education agency CRM at https://immiiq.com/compare?for=education.
- **Visa applicants** - free public tools (points calculator, occupation search, course pathway finder, where you stand in the PR race) and a free Harper account, then work with a registered agent.
- **Education providers** (https://immiiq.com/for-education) - RTOs, universities and CRICOS providers whose courses are mapped to occupations. This is a separate audience from education counsellors.
- **Firms moving from another system** (https://immiiq.com/switch) - a self-serve import: export the client list, match the columns, check the dry run and undo it within 24 hours. Client details, passport details, matters, the CSA on-file date and client notes come across, then file notes from a CSV and documents from a ZIP, each matched on the client's reference in the previous system. A file over 4 MB goes up from the client's Documents tab. Enquiries import the same way.

## What We Do
ImmiIQ does two things in one workspace. First: monitors every Australian migration policy change - from Department of Home Affairs announcements to legislative instrument updates - and publishes expert analysis within 24 hours. Second: replaces the spreadsheets, scattered inboxes and manual visa checks that migration firms currently rely on with a single connected workspace covering CRM, document templates, in-house e-signature, trust accounting, accounting sync, call notes, social publishing, AI assistance and 15 browser-local PDF + image tools. No other platform in the Australian migration industry delivers this combination of intelligence speed and end-to-end practice management.

## Why We're Different
- **Speed**: Articles published within 24 hours of government announcements. Most competitors take days or weeks.
- **Coverage**: All 12 migration topics monitored simultaneously - EOI rounds, state nominations, occupation lists, processing times, visa fees, skills assessment, employer sponsorship, regional migration, DAMA/ILA, courses, labour market and policy updates.
- **Accuracy**: Every data point sourced directly from official Australian Government publications. No speculation, no opinion - just verified facts and expert analysis.
- **AI-Powered**: Automated pipeline continuously monitors homeaffairs.gov.au, legislation.gov.au and official government feeds. Human-reviewed before publication.
- **Free Tools**: Points calculator, occupation search, course pathway finder and a 15-tool browser-local PDF + image utility hub - all available without login.
- **Practice in one tab**: CRM + AI + e-signature + trust accounting + invoicing + accounting sync live inside the same workspace, not spread across a signing tool, a PDF editor, an accounting package and a separate CRM.
- **Built for Professionals**: Designed for registered migration agents (RMAs), immigration lawyers and education counsellors, not general consumers.

## Pricing
- **Pro Plan**: A$79/month or A$49/month when billed annually (A$588/year, save 38%). 7-day free trial, no credit card required. Includes Harper AI (1,000 queries/mo), CRM (1,000 clients), 30 GB storage, 5,000 emails and 100 SMS per month, 5 team seats, VEVO checks and scheduled reminders, branded PDF reports, client portal, AI document templates, in-house e-signature, invoicing with payment plans, card payments through the firm's own Stripe account, two-way email sync, passkey sign-in, AI document extraction (uses AI queries), custom branding, a 9-language interface, a default state filter, ImmiAccount eLodgement with the eLodge Chrome extension (Australia, admin opt-in), bulk import and export, booked consultations that meet on the firm's own meeting link and the free industry news feed. Pro has no ImmiIQ Live meetings of its own: they are the Live Meetings add-on. Colleges and Partners are free opt-ins. 
- **Add-ons (any plan)**, each a line on the same invoice: extra branch A$19/mo each (the main office is never charged), Sponsor Portal A$29/mo, Social Studio A$29/mo (300 branded posts a month), Call notes A$39/mo (40 hours of call-minutes, then A$1 an hour), ImmiIQ Live Meetings A$59/mo or A$590/yr per seated agent (everything unlimited), ImmiIQ Live Webinars A$59/mo or A$590/yr per firm (webinars and programs of up to 500 attendees, 10 webinar hours a month), ImmiIQ Live Large A$149/mo or A$1,490/yr per firm (in place of Webinars: up to 5,000 viewers, 30 webinar hours a month; Webinars and Large need one Meetings seat), Trust accounting A$29/mo, Accounting A$29/mo (includes both the Xero and the QuickBooks sync, which are not sold on their own), Webhooks A$19/mo, Practice analytics A$29/mo, Raw EOI data A$29/mo, Priority support A$49/mo or A$540/yr. ImmiAccount eLodgement and bulk import and export are included in Pro, not sold as add-ons.
- **Enterprise**: Pro with the add-ons and quota packs a firm picks, built self-serve in Billing with every price shown live. Nothing comes with the Enterprise name by itself. Packs top out at 25,000 clients, 5,000 AI queries/mo, 100,000 emails/mo, 5,000 SMS/mo, 500 GB storage and 100 seats. Harper pauses at the AI allowance unless an AI pack is added. Billing changes are prorated and apply immediately, except a module added in one click from a locked page or a suggestion, which starts a 3-day free trial (nothing charged until it ends, one trial per firm per module). An IP allowlist is configured by ImmiIQ on request.
- **Free Tools**: Points calculator, occupation search, course pathway finder and the 15-tool /convert utility hub. No account required.

## Products & Features

### Intelligence
- **Migration Insights** (https://immiiq.com/insights) - Real-time government announcement analysis across 13 migration topics. EDITORIAL ONLY: every topic under /insights is analysis of something an Australian government body published. How the ImmiIQ product itself works is not here - that is the help centre, below. The two are separate surfaces on purpose and must not be quoted as one.
- **Occupation Intelligence** (https://immiiq.com/features/occupation-intelligence) - Per-occupation Opportunity Score (0-100) blending points (45%), invitation rate (40%) and skilled-list membership (15%). Covers all 3,230 ANZSCO + OSCA occupations across both ANZSCO v2022 and ANZSCO v1.3 editions, with the December 2024 OSCA transition fully supported (URL convention is `?v=v1.3` for the historical edition).
- **EOI Tracker** - SkillSelect invitation rounds + backlog data, refreshed per-snapshot, viewable by visa subclass (189 / 190 / 491).

### Practice Management
- **Migration CRM** (https://immiiq.com/features/crm) - A pipeline of the firm's own stages (Enquiry to Granted by default, renamed and added to by the firm) as a Board or a Table, automations when a matter enters, leaves or sits in a stage, document storage, family group linking, color-tagged client groups, AI case summaries and branded reports. Clients sign in to their portal at /client/login with an email or mobile number and a 6-digit code; an admin can revoke portal access.
- **Enquiries (formerly Prospects)** (https://immiiq.com/features/crm) - Enquirers with no client file yet sit on the Enquiries list, separate from the pipeline. An enquiry can be sent the personal history questionnaire from the enquiry page before the first call: the Questionnaires card opens a client file behind the enquiry (counted against the plan from that moment; the firm's existing file is offered first when the person looks like a client it already holds), the Intake tab then works as it does on a client and converting reuses that file, so the answers are on the client record the day they convert and the enquiry message lands in the file notes. "What they told us" - visa interest, occupation and current location from the accepted answers - reads on the enquiry page and the client overview; the convert dialog offers those values. An enquiry can be a business: Person or Business on the form, company name and ABN (checksum verified). "Invite the business to fill in" makes the business a sponsor early (or links it to the sponsor the firm already holds for that ABN) and invites its contact into the sponsor portal, where the business fills in Identity, Registration, Contact and Sponsorship including its own approvals; each section reads "Received from the business" until the agent verifies it from the sponsor record. The assigned agent is told in-app when a section completes. Directors, financials, workforce and declarations stay with the agent. Converting or losing the enquiry closes fill mode. Converted enquiries leave the list until "Show converted" is on; nothing is deleted.
- **Pipeline Board** - Drag-and-drop kanban with per-stage SLA tracking and bulk operations.
- **Appointments and the meeting link** - Bookings with 24-hour and 1-hour reminders, a rebooking link for a no-show and a meeting link on every booking: set per service or per agent's profile, resolved at booking time, carried in the confirmation email, the calendar file, the firm's notice and the client's portal. Editing the link on a confirmed appointment emails the client and updates the calendar event.
- **Booking page settings** - Each person sets the name clients see, with their registration number in brackets after it unless they switch it off; that is the "With" line on the manage page, in the calendar invite and in every booking email: confirmation, reminder, reschedule and cancellation. The booking success message takes formatting (bold, italic, a heading, a list, links) and the firm can send it in the confirmation email too. "How would you like to meet?" offers in person, online meeting, phone call and other, each switched on or off for the booking page with an override per service; only an online meeting sends a meeting link. The open notes question at booking can be reworded, given help text, made required or switched off. Every setting starts at what a firm saw before, so a firm that changes nothing notices nothing.
- **Group sessions (webinars)** (https://immiiq.com/features/crm) - A bookable service can be ticked as "Group session (webinar)" in Settings > Services, with seats per session from 1 to 10,000 (empty for unlimited) plus optional fixed session dates typed in the firm's time zone; without dates it follows the firm's weekly booking hours. Many people register for the same slot through the firm's booking page or its enquiry form in Book Appointment mode; the page shows "Webinar" with the seats left, then "Full" when the session is full. Each registrant gets their own confirmation with the service's meeting link, a calendar file, 24-hour and 1-hour reminders and their own manage link to cancel; a cancellation frees the seat. One registration per email per session. A registrant with a new email arrives on the Enquiries list, not as a client, so registrations never count against the client limit; converting the enquiry carries the booking over. The Appointments page shows one row per session with its registrants; "Cancel session" cancels every registration, refunds paid seats and emails everyone. Free and paid sessions both work, with a fee or deposit taken through the firm's own Stripe account.
- **Client Portal** - Your client signs in, signs docs, sees their checklist, uploads required documents. Tenant-branded.
- **AI Document Templates** (https://immiiq.com/features/templates) - Upload a PDF or DOCX, AI extracts placeholders, fill once per client and send. Ships with 10 starter templates built around the OMARA Code of Conduct, including Costs Service Agreement (CSA), Statement of Services, Form 956, Privacy Notice and Consent, Genuine Student statement, Position description, Skills assessment cover letter, AAT/ART submission cover and Status update letter. New 2026-06: CSA fee schedule is driven by the firm's service catalog - multi-line picker with editable name, scope, fee, GST and live totals.
- **In-house E-Signature Platform** - Built in, not a wrapper around a third-party signing service. Branded email with secure signing link, in-browser sign pad, Certificate of Electronic Signing with SHA-256 hash + JWS-signed QR for tamper-evident verification.
- **Service Catalog** - Firm-wide list of billable services (read-only starter pack + per-org overrides + custom additions). Drives invoice line pickers and CSA fee schedules from a single source.
- **Document Checklist** - Auto-generated per visa subclass, separates required vs optional, shows upload status, client portal mirrors it.
- **Family Group Linking** - Tag related clients into one group, surface their checklists and statuses together.
- **Sponsor Portal** (https://immiiq.com/features/sponsor) - A$29/month add-on on any plan. The sponsoring company as a first-class record for 482, 186, 494, 407 and 400 caseloads: list and Kanban rosters, expiries with cost forecasting, an Australian sponsor-obligation compliance calendar (SAF levy, AT1/AT2 training benchmark, market salary rate against TSMIT, monitoring visits, the annual sponsor report), bulk CSV import, sponsor messaging, per-sponsor billing (invoices billed to the employer itself, addressed to its legal name, ABN and contact, with a warning when a nomination or sponsorship cost is billed to an employee) and a self-serve portal for corporate HR. A sponsor holds approvals as rows, not one SBS: one per Standard Business Sponsorship, labour agreement (including a DAMA) or Temporary Activities sponsorship, each with status, granted and expiry dates, visa subclasses and, for an SBS, whether it is accredited, edited on the sponsor's Profile tab. A labour agreement can be picked from the Department's catalogue, which fills its type and dates; dropping the approval letter on the create form adds the SBS from it. A second live approval of the same kind is refused; a company may hold any number of labour agreements. "Approval expiry" everywhere - the sponsor list, the control tower, analytics, the reports, the employer portal and the Harper briefs - is the nearest approved approval of any kind, lapsed included; expired is derived from the date, never stored. The daily cron opens a reminder 90 days before a labour agreement or Temporary Activities sponsorship ends and alerts at 90, 60 and 30 days; the annual sponsor report stays anchored on the SBS. Forms and eLodge read the approval that applies to the case. The employer portal shows every approval the business holds; a business enquiry (see Enquiries) fills in its Identity, Registration, Contact and Sponsorship sections there before the firm takes it on, with the agent verifying each.

### Communications
- **Inbox** (https://immiiq.com/features/inbox) - Per-org inbound email address that auto-attaches client mail to the right case and routes it to the assigned agent.
- **Send From Your Own Domain** (https://immiiq.com/features/sender-domain) - Outbound client emails go from team@yourfirm.com.au with proper DKIM signing. Per-user email identity within the verified domain. Auto-pause if your bounce rate climbs above 3%.
- **SMS** - Per-org sender, schedulable, threading per case.
- **Call Notes** (https://immiiq.com/features/call-notes) - Transcribes a client video call (Google Meet, Zoom or Teams in Chrome or Edge or an uploaded recording) and writes the filenote: summary, decisions, next steps, dates and amounts, action items that become tasks in one click. Consent is a gate: nothing records until the agent confirms everyone on the call knows; who confirmed, when and against which wording goes to the audit log. Audio encrypted per firm and deleted after a firm-set retention period. A$39/month add-on on any plan with 40 hours (2,400 call-minutes) included, then A$1 an hour.
- **ImmiIQ Live** (https://immiiq.com/features/live) - Meetings and webinars built into ImmiIQ, sold as three add-ons on any plan. Live Meetings (A$59/month or A$590/year for each agent who hosts) is everything unlimited for that agent: one-to-one and group meetings of up to 10 people, instant meetings with a guest link, booked consultations on ImmiIQ Live, staff team meetings of up to 25, audio notes, transcripts, minutes and video recording, with no meter and no overage. An admin assigns the seats; a seat belongs to one user and guests and clients never need one. A seat's use far beyond a practice's normal meetings brings the owner a note asking to talk to ImmiIQ; nobody is cut off. Live Webinars (A$59/month or A$590/year per firm) runs webinars and programs of up to 500 attendees with 10 webinar hours a month, recording, replays and social streaming. Live Large (A$149/month or A$1,490/year per firm) replaces it with up to 5,000 viewers and 30 webinar hours a month. Webinars and Large need one Meetings seat. Past the webinar hours the firm is told (and offered Large); a webinar is never stopped. Without Live, Pro's booked consultations carry the meeting link set on the service and every ImmiIQ Live option in the app shows its add-on price. ImmiIQ Live is in Beta: free to trial now, purchase opens soon. Nothing is charged when a trial ends. Each add-on has a 14-day free trial once per firm, capped at 5 meeting hours (2 of them video-recorded) and 1 webinar hour with up to 50 viewers. A meeting records as audio notes by default (each speaker's audio for the transcript and minutes, no video file); video is chosen per meeting and webinars always record video. With Live, transcripts and minutes need no Call notes module and never draw Call notes minutes. Recordings count toward the firm's storage. A room nobody is in closes after 10 minutes, a host is asked "Still going?" after 4 hours and a recording stops once the host has been alone for 10 minutes. A service set to meet on ImmiIQ Live in Settings > Services gives every booking its room (one room per webinar session) and every client and registrant a join link of their own, sent in their confirmation and their 24-hour and 1-hour reminders. No account is needed to join. One link is one seat: opened on a second device the newest screen takes over. The firm can refuse a second screen instead. An optional waiting room holds people until a host lets them in; hosts can mute or remove someone. Each admit, mute and removal is audited. A webinar audience watches and listens while hosts present. A link opens 15 minutes before the start and stops 15 minutes after the end. Only its fingerprint is stored. The ImmiIQ Live page (Today, Webinars, Programs, Recordings, Settings) shows live and upcoming rooms with each webinar's registrations and attendance. Start meeting opens a room now with one guest link whose guests wait in the lobby. Webinar hosts invite a registrant to speak, mute everyone, pick a layout and run chat, questions, raised hands and reactions. The room is light with the video in a navy well and one row of controls; hosts and co-hosts share their screen and the host can let everyone share; background blur is offered before joining and in the room where the browser supports it. A client or group meeting holds up to 10 people, a team meeting up to 25 and a webinar up to 500 (5,000 with Large, the speakers on a stage and everyone else watching); hosts are never turned away. Team meetings: any firm user schedules a staff meeting with a title, time, length, agenda and the colleagues invited. Each invitee gets an email with a calendar file (updated on a change, cancelled on a cancellation) and an app push, accepts or declines in ImmiIQ and is reminded 15 minutes before. Named co-hosts have host powers. Only the people invited and the firm's admins can open a team meeting; there is no guest link. Recordings upload encrypted when a meeting ends. A firm keeps them 30, 60 or 90 days or forever and any one recording can choose its own; shortening the window gives a recording it would remove 7 more days. Every recording counts toward the firm's storage while it is kept, owners and admins are told at 80% and 95%; at 100% a new recording does not start (the meeting carries on) with a storage pack offered. Recordings and transcripts can also copy to the firm's own connected storage. Minutes: a recorded meeting is transcribed and its minutes (attendees, agenda, what was discussed, decisions, next steps, dates and amounts and action items with owners) arrive as a draft for every firm. An agent edits it, then approves it into a client file note, a prospect note or a team note or discards it; action items become tasks with an owner and a due date. A prospect's notes carry onto the client file at conversion. A team meeting nobody recorded gets a blank draft with who came and the agenda. Webinars keep their summary on the session. Programs: a series of group sessions made from a campaign. One registration enrols a person in every session with their own link and reminders per session; attendance from the room (an admin can mark present or absent) is measured against the program's completion rule, with materials released from enrolment or after a session and an optional certificate of attendance in the firm's brand that claims no accreditation.
- **Bulk Messaging** - Email or SMS to filtered client segments with template substitution.
- **9-language i18n** - English, Chinese, Hindi, Arabic, Korean, Japanese, Vietnamese, Tagalog, Bengali.

### AI
- **Harper AI** (https://immiiq.com/features/harper) - Purpose-built migration AI grounded in official Australian government sources and the firm's own client data. Drafts client emails and SMS, summarises cases, answers first-question case scoping, never guesses. Strict tenant isolation: Harper only ever sees data belonging to the calling firm.

### Marketing
- **Social Studio** (https://immiiq.com/features/social) - Migration news and evergreen explainers arrive as finished social posts. Every post carries a picture designed from the firm's own brand kit (colours, logo, typeface) in one of 16 layouts, including layouts made for migration news: a number, a deadline, a before and after change, a checklist, an occupation spotlight. Pictures are designed layouts rendered from the brand kit, not generated images. 4:5 portrait is the default on every network and carousels publish to Instagram and Facebook. The hook, the caption for each network, the hashtags and the alt text are written in the firm's chosen voice from the verified government source and may never add a fact the source does not contain. Every post names the body that published the fact - the Department of Home Affairs, the Federal Register of Legislation, Jobs and Skills Australia, the assessing authority - on the picture and again in the caption with the page itself; it is never ImmiIQ and never ImmiIQ's own article; a post whose source cannot be named carries no source line rather than a guess. An admin approves every post before it goes out and an unapproved post expires rather than publishing late. Posts go out in the firm's own timezone, a failed post tells the firm and can be sent again and each published post links to the live post and shows how it did.
  - Networks: Facebook Pages - live. Instagram Business accounts - live. LinkedIn - built and in review, visible but not connectable yet. X - not connectable and not planned.
  - Price: A$29/month add-on on any plan with 300 branded posts a month (one carousel counts as one post). The industry news feed underneath it is free for every firm.
- **Industry news feed** (in the app at /news, free for every firm) - Government sources are the backbone: DHA instrument changes, state nomination rounds and assessing-authority updates land overnight. Alongside them, "In the news" carries coverage from Australian newsrooms ImmiIQ subscribes to directly (ABC News, The Guardian Australia, SBS News), stored as a pointer - headline, the publisher's own one-line summary, the canonical link and the masthead - never rewritten, never stored as article text and never turned into an insight. A Social Studio post made from one cites the publisher on the picture and in the caption. Live blogs, podcasts, video-only items, signed columns and non-Australian stories are filtered out.

### Trust accounting + invoicing
- **Trust Accounting** (https://immiiq.com/features/trust-accounting) - A$29/month add-on on any plan. Built to the standard a bookkeeper and an OMARA or Law Society auditor expect: numbered trust receipts (TR- sequence, printable and emailable), an immutable ledger corrected only by linked reversals, payment to office, refund and transfer between ledgers, withdrawal authorities above a firm-set threshold (client-signed from the portal or a second administrator's approval), payments out only by an authorised trust signatory, a law practice's costs paid from trust only against a bill the client was given with the client's authority or after the firm's objection period, monthly bank reconciliation with sign-off and a closed month that never changes, client statements by email and on the portal, account statement, trial balance, month-end and financial-year packs and an audit CSV.
- **Invoices** - Tax invoices with the service catalog picker, payment links, recurring invoices, payment plans with auto-materialised instalments synced from signed CSAs.
- **Xero Sync** (https://immiiq.com/features/xero) - included with Accounting (A$29/month), not sold on its own. Two-way sync for invoices and payments, with a drift panel when the two disagree.
- **QuickBooks Sync** (https://immiiq.com/features/quickbooks) - included with Accounting (A$29/month), not sold on its own. Two-way sync with QuickBooks Online: clients and sponsors become customers, sent invoices go across with the item and tax code the firm mapped, payments write back, payments and balances come home every hour. QuickBooks has no drafts, so only sent and paid invoices are pushed. A firm connects Xero or QuickBooks, never both; one sync page under Accounting names whichever is connected.

### Reports
- One-click branded PDFs: Eligibility, Points Assessment, Occupation, Comparison, Study Options, Provider Outcome, OMARA Audit, Document Checklist, Client Summary, Financial Summary, Ministerial Intervention, Processing Times, DHA Reference Sheet.
- Every PDF carries the "Powered by ImmiIQ" footer, the firm's MARN on the agent attribution line and the org's logo + colour.

### VEVO + automations
- **VEVO Checks + Scheduled Reminders** (https://immiiq.com/features/vevo) - Run VEVO (Visa Entitlement Verification Online) checks from a client record, in the agent's own signed-in browser; nothing on ImmiIQ's side signs in to VEVO. The enquiry is made under whichever of the five travel documents VEVO accepts the client holds - Passport, ImmiCard, Convention Travel Document (Titre de Voyage), Document for Travel To Australia (DFTTA) or PLO56 Evidence Card - recorded on the client record; a client whose document has no number on file is refused by name rather than given a passport number they do not hold. A firm without a VEVO Agent account uses the third-party enquiry, which needs only an ImmiAccount and records who the client authorised, when and on what basis before it starts. Batch checks under Operations show each row as queued, filled, recorded, no record or needs a person; an unreadable result is recorded as needing a person with its screenshot, never guessed. A batch never overwrites a stored status - a disagreement is shown side by side for an agent to apply. Schedule recurring monthly or weekly reminders with push notifications when the next check is due. Results stored on the case with expiry alerts and exportable proof.

### Free Browser Tools
- **/convert Hub** (https://immiiq.com/convert) - 15 PDF + image + signing utilities that run entirely in your browser tab. No upload, no account, files never leave the device:
  - PDF: Images to PDF (bundle JPG, PNG or WEBP photos into one PDF), Merge, Split (visual page-thumbnail picker with shift-click ranges), Rotate (live preview), Compress, Watermark, Add Page Numbers, Password Protect, Remove Password, PDF to Images (PNG/JPG/WebP at 72/150/200/300 DPI).
  - Image: HEIC → JPG, Compress to fit a target MB cap, Passport Photo (draggable + scroll-zoom crop frame locked to AU 35×45 mm spec at 600 DPI).
  - Signing: Sign PDF (draw signature, drag-place, optional SHA-256 audit trail), Edit PDF (full editor - add text, edit existing text via whiteout-and-retype, highlight, whiteout, rectangle, line, freehand, image, signature, page ops with rotate/delete/reorder, undo/redo, zoom, swatch colour picker, inline text editing).
- **Points Calculator** (https://immiiq.com/tools/points-calculator) - Free skilled visa points calculator for subclass 189, 190 and 491.
- **State Ranking Calculators** (https://immiiq.com/calculators) - Free, no sign-in. Victoria (https://immiiq.com/calculators/victoria-points), the ACT's Canberra Matrix (https://immiiq.com/calculators/act-points - Canberra resident and overseas applicant matrices) and Tasmania (https://immiiq.com/calculators/tasmania-points) publish their own points for 190 and 491 nomination. A calculator scores answers only once its state's published table has been read from the state's own page and approved; until then the page says where the rules stand (a draft being checked or not in ImmiIQ yet), links the official page and shows no numbers. An approved calculator shows the state score apart from federal points, with the source page and the date the rules were checked. Western Australia, New South Wales, South Australia, Queensland and the Northern Territory publish no points matrix, so the hub shows what each one does publish, quoted from its own page. Every result is an indicative estimate only, not a guarantee of invitation or nomination. Once a state's rules are approved, the same state ranking step is in the app calculator on every plan.
- **Occupation Search** (https://immiiq.com/tools/occupation-search) - ANZSCO/OSCA code lookup with visa pathways, assessment bodies and state nomination eligibility.
- **Course Pathway Finder** (https://immiiq.com/tools/course-pathway-finder) - Free public tool. Typed qualification-to-occupation edges from the JSA Training Occupation Pathways dataset. Know which VET course actually leads to PR.

### Integrations + Mobile
- **Chrome Extension (eLodge)** (https://immiiq.com/features/extension) - Chrome only, on the Chrome Web Store. Fills ImmiAccount visa applications from the client record in the agent's own signed-in browser, one click per page or Ctrl/⌘ + Enter. It fills the common applicant pages and carries field maps for the pages of subclasses 100, 186, 189, 190, 191, 309, 407, 482, 485, 491, 494, 500, 600, 801 and 820. Before every fill it compares the name, date of birth and document number already on the page with the armed client - a different person is refused with no override, a page with nothing to compare asks for one confirmation per tab. Client data lives in session memory only and is never written to disk. A correction typed on the form writes back to the client record; every write to a client's identity details is an audit entry. Driving the wizard (pressing Next after reading back every value) is a separate per-firm switch, offered only on a wizard that has been walked live and certified. It never fills the declaration page, never ticks the declaration and never presses Submit; the agent does and the TRN lands on the lodgement register. ImmiIQ never signs in to ImmiAccount and never holds an ImmiAccount password. Included in Pro (Australia only, switched on by an org admin who acknowledges responsibility for the firm's lodgements). Sponsorship, nomination, EOI, skills assessment and police check forms are not filled.
- **Mobile app** (https://immiiq.com/features/mobile) - One ImmiIQ app on iPhone and Android with two roles, live in both stores at no extra charge. Agents get the inbox and the Today list (what needs you, worst first), the client record with its readiness readings, a one-press acknowledgement of the Department's changes, Harper and push notifications that obey the switches set on the web. Clients open a private link with a six-digit code (no account, no password) and see their own file: what the firm needs, where it stands, appointments, messages and documents uploaded from the phone. Same account, permissions and data scope as the web. Signing, questionnaires, booking, payments and the full client record stay on the web on purpose. Next release (the server side is live; the app follows through the stores, no store date announced): add a client from the phone with a name and a number (the intake form, fee agreement and pathway wait on the web record, already opened; a likely duplicate is shown first), call, message or email from the client's file, a note by voice or text saved as a filenote (the audio never leaves the phone), a task ticked off from Today and a document photographed straight onto the file, encrypted before it is stored. Every one of those writes needs a signal; nothing is queued to send later.

### Security + Compliance
- **Data Security** (https://immiiq.com/data-security) - Australian-pinned storage in Sydney, encrypted at rest with a per-organisation key, sign-in audit log with 7-year retention (matches AU record-keeping standards), account lockout on failed attempts, encrypted session cookies, an IP allowlist configured by ImmiIQ on request. Passkeys for agents and firm staff: sign in with the device's own Face ID, fingerprint or PIN, added under Settings > Security (up to 10 per user); clients on the portal keep their code-based access. ISO 27001 alignment with incident response plan + access control policy. No AI training on customer data.

## Topics We Cover
- EOI Rounds - SkillSelect invitation results, points trends, occupation ceilings
- Policy Updates - Legislative changes, ministerial directions, regulation amendments
- State Nominations - State and territory program openings, closures and requirement changes
- Occupation Lists - MLTSSL, STSOL, ROL, PMSOL additions and removals
- Processing Times - Visa processing time trends and updates
- Skills Assessment - Assessment body requirements, fee changes, pathway updates
- Labour Market - Labour market testing data, employment trends
- Courses - CRICOS course changes, qualification requirements
- DAMA & ILA - Designated Area Migration Agreements and Industry Labour Agreements
- Visa Fees - Visa Application Charge (VAC) changes and projections
- Regional Migration - Regional visa pathways, designated areas, concessions
- Employer Sponsorship - Subclass 482, 494 program changes and sponsor obligations
- Legislation - Migration Act, regulations and instrument amendments as they land

## Data Integrity
All content is derived exclusively from official Australian Government sources:
- Department of Home Affairs (homeaffairs.gov.au, immi.homeaffairs.gov.au)
- Federal Register of Legislation (legislation.gov.au)
- Australian Bureau of Statistics (abs.gov.au)
- training.gov.au (national training register)
- Jobs and Skills Australia (jobsandskills.gov.au)
- OMARA (Office of the Migration Agents Registration Authority) public register

## Training Occupation Pathways (JSA TOP)
We ingest the Jobs and Skills Australia Training Occupation Pathways Dataset (v1.0, March 2026) - a typed edge layer between VET qualifications and occupations. For every VET national code in scope, the dataset tags each linked occupation with one of five pathway flags: Occupation ready, Specialised training, Progression pathway, Pre-vocational or Related. Each edge also carries licensing-required flags, JSC (Jobs and Skills Council) ownership, AQF level, training package, industry sector and a per-qualification rank.

This powers two public features on ImmiIQ:
- **Course Pathway Finder** (https://immiiq.com/tools/course-pathway-finder) - free public tool. Bidirectional search (occupation → courses or VET code → occupations), AQF / JSC / pathway-flag filters, JSA restriction badges (licensing required, enrolment restrictions for Defence / Police / SES / Fire & Rescue) and an occupation-context panel showing salary / EOI backlog / skilled-list membership / eligible visas / assessment authority / primary training route. Answers "which VET course actually leads to PR" with JSA receipts instead of guesswork.
- **Typed course/occupation pages** inside the authenticated product - occupation detail pages group linked courses by pathway flag and course detail pages show "Leads to" occupations with their flags.

Attribution: Source: Jobs and Skills Australia, Training Occupation Pathways Dataset (v1.0, March 2026), licensed under CC BY 4.0.
Methodology: https://www.jobsandskills.gov.au/sites/default/files/2026-04/training_occupation_pathways_-_methodology_overview.pdf
Dataset landing page: https://www.jobsandskills.gov.au/data/training-occupation-pathways

## Help Centre (product support, not migration analysis)
The help centre at https://immiiq.com/knowledge-base answers how the PRODUCT works - "how do I connect Xero", "how do I add a seat", "where do I find the trust ledger". It is support material, never commentary on migration policy; it is a separate surface from Migration Insights above. 29 topics in 3 groups:
- **Start here** - Getting Started.
- **Migration research** - Search & Browse, Training Pathways, Occupation Intelligence, Harper, migration AI, Points Calculator, Reports & PDFs, State ranking calculators.
- **Running your firm** - Migration CRM, Integrations, Operations, Trust accounting, AI Document Templates, Client Portal, ImmiIQ Live (Beta), Booking page settings, Questionnaires and intake packs, Social Studio, Call notes, The ImmiIQ app, Billing & Plans, Team Management, Settings, Network, Analytics, Marketing Campaigns, Convert Hub, Sponsor Portal, Platform & Security.

Deep links work: https://immiiq.com/knowledge-base#convert-hub opens that topic. What SHIPPED - and when - is a third thing again, at https://immiiq.com/whats-new

## Education + How-To Library
- **User manual + how-to series** - 69 flow walkthroughs covering every surface of the product, captured in 4K with Nova voiceovers. Each flow is published as a YouTube episode with timed chapter markers, burn-in subtitles and a brief.html that bundles the source video + per-beat overlay + VO mp3.
- **YouTube channel**: https://www.youtube.com/@immiiq.official

## Social
- LinkedIn: https://www.linkedin.com/showcase/immiiq
- Instagram: https://www.instagram.com/immiiq.official
- Facebook: https://facebook.com/immiiq
- YouTube: https://www.youtube.com/@immiiq.official

## Creator
Rhythm Shahriar
LinkedIn: https://www.linkedin.com/in/rhythmsh/

## Publisher
FastFlowUp Pty Ltd
Website: https://fastflowup.com
Product: https://immiiq.com